How Do I Apply A Credit To A Customer?

How Do I Apply A Credit To A Customer?

A Credit Amount can occur when a customer pays more than the balance of their outstanding invoices or pays a deposit for an invoice that has not yet been prepared.

When applying a receipt for more than the total of the invoice, the surplus is saved as a Credit. This can also happen when assigning an Adjustment Credit Note to an invoice for greater than the amount owing. The surplus is added to the customer’s Credit Amount.

To refund a credit balance or apply it to an invoice, click on the [Apply Credit Amounts] button on the Customer List page.
Change the ‘Credit date’ as necessary.

1. To apply the credit balance to an invoice, click on the down arrow next to the Invoice Selected box to display a list of the customer's ‘Finalised’ invoices with outstanding balances. Select the required invoice.  The details of the invoice will appear and the Credit to Apply will pre-fill with the amount of credit remaining or the ‘Balance Outstanding’ on the invoice. Edit the amount if necessary. Click on the [Save] button.
2. To refund the credit, click on the [Refund] button rather than selecting an invoice.


To transfer the refund to Cashflow Manager:

  1. Click on the [Transfer to Cashflow Manager] check-box. 
  2. Another field will appear to select the Cashflow Manager account in which to record the payment.
  3. Click on [Continue].
  4. Allocate the amount to the appropriate Allocation Column
  5. Click on [Save]. Alternatively, a credit amount can be applied to an invoice at the time you create it.

    • Related Articles

    • How Do I Record A Customer Invoice?

      Sales Invoices are the bread and butter of your business, so to speak. For goods that you sell, or services you provide, a tax invoice is issued, and payment is expected from the customer. Invoice Manager helps you keep track of outstanding invoices ...

    • How To Apply Credits To Invoices

      A Credit Amount can occur when a customer pays more than the balance of their outstanding invoices or pays a deposit for an invoice that has not yet been prepared. When applying a receipt for more than the total of the invoice, the surplus is saved ...

    • How Do I Create an Adjustment (Credit) Note?

      An Adjustment Note usually occurs when goods are returned for credit, or there is a dispute with a customer that results in a negotiated reduction in an account. In other words, an adjustment note applies a credit to an account. In fact, they used to ...

    • How do I set up Customers?

      When you click on the (Invoice) Tab on the Dashboard, the (Customers) tab will appear. If you are in another Invoice section, click on the (Customers) tab to open it. This consists of: Customer List:  The Customer List is the main window of the Sales ...

    • How Do I Apply An Overpayment to an Invoice?

      An overpayment may occur if you pay more than the balance of an invoice. The overpayment amount will be saved as credit with the Supplier, to be used to pay off another invoice. Note: Overpayments cannot be applied where you are using Taxable ...

    • Popular Articles

    • Completing your EOFY payroll

      Finalising your year-end payroll It's important to note the final pay period for the financial year is the one that is PAID before the end of the financial year. The first pay period of the next financial year is the first one that is PAID during the ...

    • Starting a New Financial Year in Wages

      You can start a new financial year by following the below steps: 1. In the Employees section of Wages, select [Tools] in the top left 2. Select [Financial Year] 3. Select [Start New Financial Year] 4. The financial year ending will read 202X, select ...

    • End of Financial Year Checklist

      Be prepared and organised this end of financial year, with our easy-to-follow checklist. You can view and download the checklist here. We’ve provided seven steps to make your reporting as stress-free as possible, and if you’ve been using Cashflow ...

    • How Do I Change My Opening Bank Balance?

      To add in or change the opening bank balance for your account, first go to Bank Reconciliation. On the home section of the reconciliation, select [Settings] at the bottom of screen. Then select [Next] in the bottom right, it will then ask for your ...

    • Software Subscription Pricing - Australia

      The Cashflow Manager Subscription model is monthly or yearly based. Please find below the pricing model: Cashflow Manager - $27/month or $295/yearly Cashflow Manager GOLD - $49/month or $534/yearly Wages Manager - $37/month or $398/yearly Wages 1-4 - ...