Error - Object Reference Not Set

Error - Object Reference Not Set

This error message usually means you are actioning a process with missing/incorrect details or a folder/record is not being recognised.
 

Opening the desktop application:

Object reference not set to an instance of an object when opening the application means that a folder in the background of the computer is not being recognised.

1. Go to the computer C drive
2. Click on the [Program Data] folder
3. Select [Isolated Storage]
4. Delete the top folder.

Please Note: If you cannot see the Program Data folder, click on [View] in the top left and to the top right click on the [Hidden Files] tick box.
 

Lodging BAS/TFN/PAYG/TPAR via SBR:

Object reference not set to an instance of an object when lodging information via SBR is due to a selection not been made before continuing. 

Ensure when you are on the SBR settings screen that you have selected a [Lodger Type] and [Credential Type]. Also ensure your [Credentials] (MyGovID) in the Credentials drop down box have been selected.
 

Invoice Manager:

Object reference not set to an instance of an object within the Invoice Manager section means that you have a setting switched on that is not in use.

1. Click on [Tools] and select [Options]
2. Go to [Mobile Device Connection]
3. Remove any details in this tab.

Wages Manager:

Object reference not set to an instance of an object when you are clicking on pay Single Employee can mean that they have a duplicate custom rate set up.

1. Highlight the employees name which is giving you the error
2. Select [Modify Employee]
3. Go to the [Pay Details] tab
4. Down the bottom, click on the [Custom Rate] tab
5. Delete the duplicated rate.

    • Popular Articles

    • Starting a New Financial Year in Wages

      You can start a new financial year by following the below steps: 1. In the Employees section of Wages, select [Tools] in the top left 2. Select [Financial Year] 3. Select [Start New Financial Year] 4. The financial year ending will read 202X, select ...

    • Software Subscription Pricing - Australia

      The Cashflow Manager Subscription model is monthly or yearly based. Please find below the pricing model: Cashflow Manager - $27/month or $295/yearly Cashflow Manager GOLD - $49/month or $534/yearly Wages Manager - $37/month or $398/yearly Wages 1-4 - ...

    • Completing your EOFY payroll

      Finalising your year-end payroll It's important to note the final pay period for the financial year is the one that is PAID before the end of the financial year. The first pay period of the next financial year is the first one that is PAID during the ...

    • How Do I Email From Cashflow Manager?

      How do I email from Cashflow Manager? Cashflow Manager offers two main ways to send emails via the program: Sending through your desktop email program (e.g. Outlook) Sending through your web email client To get started, open up your business in ...

    • End of Financial Year Checklist

      Be prepared and organised this end of financial year, with our easy-to-follow checklist. You can view and download the checklist here. We’ve provided seven steps to make your reporting as stress-free as possible, and if you’ve been using Cashflow ...