Deleting and Reprocessing Pays to Send as New in STP
Please note: only follow the steps listed below if you have been advised by customer support. To check if you should be doing this process, you can either email support at info@cashflow-manager.com , do a live webchat, or call on 08 8275 2000 and select option 2.
As the current pay will have the incorrect Year To Date (YTD) totals, you will need to remove it, in order to correctly send it as a new file to the ATO.
Make sure you are in the 2024 financial year, to change this go to [Tools], [FinancialYear], [View Previous Financial year] and select 2024 in the drop-down then save.
To remove the pay:
1. Select [Pay Single Employee] on the right-hand side under Functions.
2. Document the details of the last pay run that is needing to be reprocessed.
Note: To print off the pay advice before you remove it, select the grey square next to the Pay Process Date for the pay and select[View Pay] on the right-hand side.
3. To remove the pay, select the grey square next to the Pay Process Date for that pay and select [Delete Pay] on the right-hand side.
4. Select [Yes] to the message ‘Are you sure you want to remove the 1 selected record(s)?’
5. Recreate the pay, using the same process date and pay periods.
6. Now that the pay is processed it will appear in Single Touch Payroll.
7. Select [Single Touch Payroll] on the right-hand side under functions.
8. Make sure the Final Event Indicator is ticked on the right, along with confirming the correct payment date showing and that the Lodgement File Type shows as [New].
9. Select [Send].
The pay will now send through STP with the correct YTD figures and finalise your employee’s income statements.
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